First-Line IT Support Technician

t2 group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free Car Parking

25 days annual leave + bank holidays

Employee well-being and assistance programme

Life assurance cover

Job summary

A professional training organization in Cardiff is looking for an IT Support Technician to provide first line technical support to internal employees. In this full-time role, you will manage service requests effectively and ensure a high level of customer service. The ideal candidate should have good knowledge of Microsoft products and experience with ticketing systems. Benefits include generous annual leave, free car parking, and various employee support programs.

Qualifications

• Experience in providing first line technical support in a Helpdesk environment.
• Knowledge of asset management and configuration of devices.
• Familiarity with escalating unresolved issues effectively.

Responsibilities

• Provide first line technical support to internal employees.
• Manage and prioritize service requests.
• Accurately update the asset register.

Skills

Good knowledge of Microsoft Products

Experience of using ticketing systems

Ability to manage workload and prioritise issues

Comfortable answering calls from staff

Ability to explain technical details to non-technical staff

Job description

A professional training organization in Cardiff is looking for an IT Support Technician to provide first line technical support to internal employees. In this full-time role, you will manage service requests effectively and ensure a high level of customer service. The ideal candidate should have good knowledge of Microsoft products and experience with ticketing systems. Benefits include generous annual leave, free car parking, and various employee support programs.