First-Line IT Support Engineer: Fast, Friendly Helpdesk

Conosco Group Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Conosco Group Ltd is seeking an IT Support Engineer – L1 in Greater London to serve as the first point of contact for technical assistance. The role involves troubleshooting software and hardware problems, providing user support, and documenting resolutions. Ideal candidates will have a high school diploma or degree in IT, complemented by certifications like CompTIA A+. This position is a gateway to a career in IT, offering opportunities for growth as well as valuable experience in customer support and technical operations.

Qualifications

• 0-2 years of experience in an IT support role or helpdesk role.
• Experience in customer service or administrative roles can also be beneficial.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Provide a friendly and professional experience.
• Identify and diagnose technical issues related to hardware, software, and network systems.
• Perform initial assessments to determine the nature and urgency of the issue.
• Resolve basic hardware problems.
• Troubleshoot software problems.
• Address basic network connectivity issues.
• Escalate unresolved or more complex issues to higher support.
• Document all support requests and resolutions.
• Contribute to the creation of a knowledge base.
• Follow up with users to ensure timely resolution.

Skills

Basic understanding of computer systems, software, and networking

Strong verbal and written communication skills

Excellent customer service skills

Ability to troubleshoot and resolve basic technical issues

Proficiency in documenting support requests and solutions

Education

High School Matric certificate or degree in IT, Computer Science, or a related field

CompTIA A+

CompTIA Network+

ITIL 4 Foundation

Job description

Conosco Group Ltd is seeking an IT Support Engineer – L1 in Greater London to serve as the first point of contact for technical assistance. The role involves troubleshooting software and hardware problems, providing user support, and documenting resolutions. Ideal candidates will have a high school diploma or degree in IT, complemented by certifications like CompTIA A+. This position is a gateway to a career in IT, offering opportunities for growth as well as valuable experience in customer support and technical operations.