Onsite 1st Line IT Support Engineer

Ultima; Reading; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Equal opportunity employer

Disability confident workplace

Job summary

A leading IT services company in Reading is seeking a Service Desk Engineer to provide first-level technical support to end-users. The ideal candidate should have at least one year of experience in an MSP and possess ITIL Foundation Certification. Responsibilities include resolving hardware and software issues, documenting incidents, and ensuring compliance with SLAs. This position offers full-time employment in a dynamic team environment.

Qualifications

• Minimum 1 year experience working within an MSP on an ITIL service desk.
• Ability to communicate effectively both verbally and in written format.
• Basic understanding of Active Directory and Exchange admin.

Responsibilities

• Provide first-level technical support to end-users.
• Troubleshoot and resolve hardware and software issues.
• Document and prioritize user-reported incidents within the ITSM tool.

Skills

MS-900 certification

Effective communication

Ability to multitask

Customer First Behaviour

Education

ITIL Foundation Certification

At least 1 year experience in an MSP

Tools

Ticket Management Software

MS Office Suite

Job description

A leading IT services company in Reading is seeking a Service Desk Engineer to provide first-level technical support to end-users. The ideal candidate should have at least one year of experience in an MSP and possess ITIL Foundation Certification. Responsibilities include resolving hardware and software issues, documenting incidents, and ensuring compliance with SLAs. This position offers full-time employment in a dynamic team environment.