On-Call IT Site Support Engineer (2nd/3rd Line)

ATS Global; East Midlands; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

23 days annual leave

Paid family support days

Home office provision

Discretionary performance-related bonus

Access to mental health support

Life assurance

Job summary

A global recruitment partner is seeking a Site Support Engineer to play a key role in day-to-day UK operations. Responsibilities include incident management, troubleshooting technical issues, and working on shop-floor IT projects. Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. This position requires UK nationals due to security clearance protocols.

Qualifications

• 3+ years of experience in 2nd or 3rd Line Support or equivalent IT role.
• Demonstrated understanding of software and hardware troubleshooting.
• Experience with ITIL processes and Windows troubleshooting.

Responsibilities

• Take ownership of assigned incidents and tasks.
• Ensure incident deadlines are met or exceeded.
• Communicate clearly with stakeholders.

Skills

3+ years of experience in 2nd or 3rd Line Support

Excellent understanding of software and hardware troubleshooting

ITIL Processes

Windows troubleshooting

Valid UK driver's license

Job description

A global recruitment partner is seeking a Site Support Engineer to play a key role in day-to-day UK operations. Responsibilities include incident management, troubleshooting technical issues, and working on shop-floor IT projects. Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. The role offers 23 days of annual leave which increases, along with various wellbeing benefits, and is targeted at entry-level candidates. This position requires UK nationals due to security clearance protocols.