Frontline IT Support Engineer - MSP (Remote & On-Site)

Clear IT Recruitment Limited; Havant; On-site; GBP 22,000 - 28,000; Full time

Job summary

A technology recruitment agency is seeking a 1st Line IT Support Engineer to join their team in Havant, England. This role involves responding to customer calls, providing remote and onsite support, and ensuring adherence to KPIs. The ideal candidate will have at least 1 year of IT support experience and a strong knowledge of Windows OS and hardware. Applications are welcome for those looking to thrive in a dynamic IT environment.

Qualifications

• Minimum 1 year experience in an IT support environment.
• Good communication skills and ability to work under pressure.
• Demonstrable problem-solving skills.

Responsibilities

• Answer calls and respond to tickets from customers.
• Provide remote support for IT-related issues.
• Triage incoming calls and manage escalations.
• Provide on-site technical support when necessary.
• Adhere to defined KPIs and meet SLAs.
• Update documentation and monitor backups.

Skills

IT support experience

Windows Desktop OS support

PC, laptop and printer hardware knowledge

MS Office suite knowledge

IT networking and cabling knowledge

Excellent telephone manner

Problem-solving skills

Job description

A technology recruitment agency is seeking a 1st Line IT Support Engineer to join their team in Havant, England. This role involves responding to customer calls, providing remote and onsite support, and ensuring adherence to KPIs. The ideal candidate will have at least 1 year of IT support experience and a strong knowledge of Windows OS and hardware. Applications are welcome for those looking to thrive in a dynamic IT environment.