1st Line IT Support Desk - 25 Days Holiday + Learning Fund

equals; Chester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + birthday off

Free onsite gym & pool

Bupa Private Healthcare

Life Assurance Policy

Job summary

A leading financial technology firm in Chester seeks a 1st Line IT Service Desk Analyst to provide first-level technical support. The role involves troubleshooting hardware and software issues, managing user support tickets, and ensuring smooth IT operations. Ideal candidates should possess excellent customer service skills, knowledge of networking concepts, and experience with ticketing systems. Join a supportive team committed to providing top-notch service and enjoy a range of competitive benefits.

Qualifications

• Previous experience in a 1st Line IT Support or Service Desk role.
• Strong understanding of networking concepts like DNS and TCP/IP.
• Experience with ticketing systems and basic troubleshooting skills.

Responsibilities

• Serve as the first point of contact for IT support.
• Log and resolve IT issues and service requests as per SLAs.
• Set up IT equipment for new starters.

Skills

Customer service

Communication skills

Basic networking concepts

Experience with ticketing systems

Ability to prioritise workload

Tools

Jira

Microsoft 365

Job description

A leading financial technology firm in Chester seeks a 1st Line IT Service Desk Analyst to provide first-level technical support. The role involves troubleshooting hardware and software issues, managing user support tickets, and ensuring smooth IT operations. Ideal candidates should possess excellent customer service skills, knowledge of networking concepts, and experience with ticketing systems. Join a supportive team committed to providing top-notch service and enjoy a range of competitive benefits.