Frontline IT Support Technician – Quick, Reliable Help

Restore Technology; Runcorn; On-site; GBP 23,000 - 28,000; Full time

Job summary

A technology services company located in Runcorn is seeking a First Line Support Technician to provide high-quality technical support to staff and manage IT queries. The role involves troubleshooting hardware, software issues, and user account management. Ideal candidates should have strong customer service skills, familiarity with Windows OS, previous IT support experience, and relevant IT certifications. This permanent, full-time position supports a supportive team environment and offers opportunities for professional development.

Qualifications

• Familiarity with Windows operating systems and basic networking concepts.
• Previous experience in IT support or service desk role.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Provide first line helpdesk support via phone, email, and ticketing systems.
• Diagnose and troubleshoot hardware, software, and network issues.
• Support user account management including password resets.

Skills

Customer service

Problem-solving

Communication

Time management

Education

Relevant IT certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals)

Tools

Ticketing systems

Remote support tools

Job description

A technology services company located in Runcorn is seeking a First Line Support Technician to provide high-quality technical support to staff and manage IT queries. The role involves troubleshooting hardware, software issues, and user account management. Ideal candidates should have strong customer service skills, familiarity with Windows OS, previous IT support experience, and relevant IT certifications. This permanent, full-time position supports a supportive team environment and offers opportunities for professional development.