Customer Service Advisor - Highland

Manpower UK; Inverness; On-site; GBP 15,000 - 22,000; Full time

Job summary

Manpower UK has a fantastic opportunity for a Customer Service Advisor in Inverness, working on a Capgemini contract. You will be the first point of contact, delivering 1st line IT support to customers and ensuring a great service experience.

The role is office-based, Monday to Friday, 7am–6pm, 37.5 hours per week, with a salary up to £13.45 per hour. You will log requests, resolve queries, and escalate where needed while maintaining high professional standards.

Qualifications

• Strong communication and IT literacy required.
• Problem-solving skills essential.
• Ability to log requests accurately.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide guidance over the phone.
• Assign calls to relevant support teams.
• Handle back office requests as needed.
• Advise customers and teams on known problems/workarounds.
• Keep customers updated on progress of their request or incident.
• Contribute to team success by meeting targets.

Skills

Communication skills

Problem-solving

IT literacy

Tools

Call logging software

Job description

This temporary Customer Service Advisor - Highland position in Inverness offers up to £13.45 per hour, working 37.5 hours weekly, Monday through Friday between 7am and 6pm. Based at Capgemini, the successful applicant acts as first point of contact, delivering first-line IT support through telephone, email and web chat. Duties include logging requests via call management software, resolving queries or offering guidance, escalating tickets to appropriate support teams and handling back office tasks. Candidates need strong communication, problem-solving and IT literacy, plus the ability to manage enquiries professionally. Manpower UK recruits for this contract role, ideal for those seeking office-based customer help experience. Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 37.5 hours per week, Monday to Friday, between 7am-6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you''ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you''ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure