IT Helpdesk Associate - First-Line Support

Manpower UK; Inverness; On-site; GBP 15,000 - 22,000; Full time

Job summary

Manpower UK has a fantastic opportunity for a Customer Service Advisor in Inverness, working on a Capgemini contract. You will be the first point of contact, delivering 1st line IT support to customers and ensuring a great service experience.

The role is office-based, Monday to Friday, 7am–6pm, 37.5 hours per week, with a salary up to £13.45 per hour. You will log requests, resolve queries, and escalate where needed while maintaining high professional standards.

Qualifications

• Strong communication and IT literacy required.
• Problem-solving skills essential.
• Ability to log requests accurately.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide guidance over the phone.
• Assign calls to relevant support teams.
• Handle back office requests as needed.
• Advise customers and teams on known problems/workarounds.
• Keep customers updated on progress of their request or incident.
• Contribute to team success by meeting targets.

Skills

Communication skills

Problem-solving

IT literacy

Tools

Call logging software

Job description

Manpower UK has a fantastic opportunity for a Customer Service Advisor in Inverness, working on a Capgemini contract. You will be the first point of contact, delivering 1st line IT support to customers and ensuring a great service experience.

The role is office-based, Monday to Friday, 7am–6pm, 37.5 hours per week, with a salary up to £13.45 per hour. You will log requests, resolve queries, and escalate where needed while maintaining high professional standards.