Customer Service Advisor - Highland

Manpower (United Kingdom); Inverness; In loco; GBP 15.000 - 22.000; Tempo pieno

Descrizione del lavoro

Capgemini Inverness offers £13.45 per hour as a Living Wage Employer. Capgemini Inverness is hiring a Customer Service Advisor to respond to customer requests by phone, email and web chat. 37.5 hours per week, Monday to Friday.

You will log requests, resolve issues, and update customers on progress while working as part of a supportive team in a technology-focused environment.

Competenze

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided to help you succeed.

Mansioni

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Conoscenze

Communication skills

Customer service mindset

Willingness to learn

Teamwork

Problem-solving

Calm under pressure

Descrizione del lavoro

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 37.5 hours per week, Monday to Friday, between 7am-6pm.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.