First‑Line ICT Support Technician (Education)

St Thomas More Catholic School, Willenhall; Willenhall; On-site; GBP 27,000 - 29,000; Full time

Job summary

St Thomas More Catholic School in Willenhall is seeking an ICT Support Technician (First Line) to provide friendly, responsive helpdesk support to staff and students. You will setup desktops, laptops and printers, reset passwords, and troubleshoot basic hardware and software issues to keep our ICT services running smoothly.

You will work with Microsoft 365 and Teams, maintain asset records, log requests in the helpdesk, and assist with classroom tech during lessons and events.

Qualifications

• GCSE English and Maths (or equivalent) at minimum.
• Good working knowledge of Microsoft Windows 11 and Microsoft 365 applications.
• Experience with Active Directory user administration.
• Knowledge of basic networking and printer support.
• Experience with Microsoft Teams and AV equipment.

Responsibilities

• Respond to and resolve first-line IT support requests promptly.
• Set up, configure and maintain printers; replace consumables.
• Deploy and configure desktop PCs, laptops and mobile devices.
• Assist users with logon issues and password resets.
• Diagnose and resolve basic hardware/software/network issues; escalate where needed.
• Log and manage support requests in the school’s helpdesk system.
• Provide support for Microsoft 365 and Teams.
• Support classroom technology and audio-visual equipment for teaching.
• Carry out routine maintenance and system checks.
• Maintain ICT asset register and assist with improvements.

Skills

Active Directory

Windows 11

Microsoft 365

Printer support

First-line support

Customer service

Troubleshooting

Education

GCSE English & Maths

Tools

MDT

Intune

SCCM

Job description

St Thomas More Catholic School in Willenhall is seeking an ICT Support Technician (First Line) to provide friendly, responsive helpdesk support to staff and students. You will setup desktops, laptops and printers, reset passwords, and troubleshoot basic hardware and software issues to keep our ICT services running smoothly.

You will work with Microsoft 365 and Teams, maintain asset records, log requests in the helpdesk, and assist with classroom tech during lessons and events.