ICT Technician

South Staffordshire Plc; Stoke-on-Trent; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Star of the Term voucher

2x wellbeing half days

Mental health focus

Vivup lifestyle savings

Job summary

South Staffordshire Learning Partnership (SSLP) is seeking an ICT Technician to support staff and students across SSLP schools. You will maintain, update, and troubleshoot IT hardware and software, provide helpdesk support, and assist with AV equipment for events.

You will work under the ICT Development Manager and contribute to a reliable IT environment. The role focuses on proactive equipment care, user-friendly support, and collaboration with other technicians to enhance teaching and

Qualifications

• Be aware of child protection, health, safety and security policies, data protection and report concerns to an appropriate person.
• Promote equal opportunities for all.
• Attend and participate in relevant meetings and training as required.

Responsibilities

• Provide technical support to staff and students
• Maintain and troubleshoot school hardware and software
• Support SSLP schools' ICT systems and resources
• Setup AV equipment for events and meetings
• Carry out requests and duties as directed by your line manager
• Perform regular maintenance and checks in person or remotely
• Resolve IT issues via helpdesk and provide approachable service
• Observe and report equipment damage or safety concerns
• Assist with pupil needs during the school day
• Work alongside existing technicians to develop the role

Job description

Advert Text Please ensure all details are included in the body of the advert in word format and all attachments are less than 1 mb in size and no QR codes. (This is what will appear in the advert), An exciting opportunity has become available to join the South Staffordshire Learning Partnership as an ICT Technician. As an ICT Technician you will be under direction of the ICT Development Manager, you will play a key role in ensuring that all staff and students across the partnerships school(s) can effectively access and use IT systems. You†ll be responsible for maintaining, updating, and supporting the school(s) computers, peripherals, and related technology to ensure everything runs smoothly for teaching, learning, and day-to-day business operations. Your proactive approach to equipment care and technical support will help create a reliable and efficient IT environment for staff and students alike.

Support for ICT Systems

• To provide technical support to staff and students
• Manage and maintain school†s hardware and software
• Troubleshoot school†s hardware and software faults.
• Work alongside existing technicians and further develop your understanding of the role
• Be the IT technical support person at your assigned schools
• Provide an approachable, friendly service to customers and clients
• Resolve, advise and assist the customer with IT issues that arise via helpdesk
• Carry out the requests and duties as directed by your line manager
• Perform regular maintenance and checks in person or remotely
• Help to promote and ensure the Health and Safety and good behaviour of pupils when required.
• Setup AV equipment for events and/or meetings

Support for Resources

• Action loans of ICT/AV equipment in line with SSLP processes.
• Ensure all equipment is maintained and stored safely.
• Observe and report any damage or conditions of equipment which need attention.
• Remove any equipment which presents a health and safety risk.
• Maintain and update inventory.

Support to School (this list is not exhaustive and should reflect the ethos of the school)

• Promote and safeguard the welfare of children and young persons you are responsible for or come into contact with.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• Be aware of, support and ensure equal opportunities for all.
• Contribute to the overall ethos/work/aims of the school.
• Appreciate and support the role of other professionals.
• Attend and participate in relevant meetings as required.
• Participate in training and other learning activities and performance development as required.
• Recognise own strengths and areas of expertise.
• Assist with pupil needs as appropriate during the school day.

Benefits of working for SSLP

• SSLP Star of the Term £50 voucher for local restaurantâ€" Headteachers/SLT will be asked to nominate a staff member for this award.
• 2x wellbeing half days
• A strong focus on mental health and wellbeing
• Vivup services â€" Lifestyle savings, wellbeing services