IT Support Technician (Temporary)

Dovetail & Slate; West Midlands; On-site; GBP 17,000 - 22,000; Full time

Job summary

Dovetail & Slate Ltd is seeking an IT Support Technician to provide day-to-day technical support across a further education provider in the West Midlands. You will help keep systems, hardware and classroom technology running smoothly for staff and learners.

The role involves responding to support requests, diagnosing and fixing faults, setting up equipment, managing user accounts and logging calls to ensure minimal disruption to teaching and learning.

Qualifications

• Experience providing IT support in a busy environment.
• Good working knowledge of hardware, software and network troubleshooting.
• Strong communication skills and a helpful, patient approach with non-technical users.
• Well organised, with the ability to prioritise competing requests.

Responsibilities

• Respond to IT support requests from staff and learners and resolve issues promptly.
• Diagnose and fix hardware, software and network faults.
• Set up, configure and maintain computers, peripherals and classroom technology.
• Support user accounts, access and password administration.
• Log support calls accurately and escalate issues where appropriate.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Communication skills

Organisation / prioritisation

Education

IT qualification

Education experience

Job description

IT Support Technician

Temporary | Contract

Location: the West Midlands

About the Role

As an IT Support Technician, you’ll provide day-to-day technical support across a further education provider, keeping systems, hardware and software running reliably for staff and learners.

You’ll respond to support requests, resolve faults and escape more complex issues where needed, as well as setting up and maintaining equipment so that teaching and learning can carry on without interruption.

Your responsibilities will include:

• Responding to IT support requests from staff and learners and resolving issues promptly.
• Diagnosing and fixing hardware, software and network faults.
• Setting up, configuring and maintaining computers, peripherals and classroom technology.
• Supporting user accounts, access and password administration.
• Logging support calls accurately and escalating issues where appropriate.

What We're Looking For

Essential:

• Experience providing IT support in a busy environment
• Good working knowledge of hardware, software and network troubleshooting
• Strong communication skills and a helpful, patient approach with non-technical users
• Well organised, with the ability to prioritise competing requests

Desirable (but not essential):

• A relevant IT qualification
• Experience of IT support within an education setting

If you're ready to put your technical skills to work keeping staff and learners up and running, we'd love to hear from you.