ICT Support Technician (First Line) - Ref: TV20926

St Thomas More Catholic School, Willenhall; Willenhall; On-site; GBP 27,000 - 29,000; Full time

Job summary

St Thomas More Catholic School in Willenhall is seeking an ICT Support Technician (First Line) to provide friendly, responsive helpdesk support to staff and students. You will setup desktops, laptops and printers, reset passwords, and troubleshoot basic hardware and software issues to keep our ICT services running smoothly.

You will work with Microsoft 365 and Teams, maintain asset records, log requests in the helpdesk, and assist with classroom tech during lessons and events.

Qualifications

• GCSE English and Maths (or equivalent) at minimum.
• Good working knowledge of Microsoft Windows 11 and Microsoft 365 applications.
• Experience with Active Directory user administration.
• Knowledge of basic networking and printer support.
• Experience with Microsoft Teams and AV equipment.

Responsibilities

• Respond to and resolve first-line IT support requests promptly.
• Set up, configure and maintain printers; replace consumables.
• Deploy and configure desktop PCs, laptops and mobile devices.
• Assist users with logon issues and password resets.
• Diagnose and resolve basic hardware/software/network issues; escalate where needed.
• Log and manage support requests in the school’s helpdesk system.
• Provide support for Microsoft 365 and Teams.
• Support classroom technology and audio-visual equipment for teaching.
• Carry out routine maintenance and system checks.
• Maintain ICT asset register and assist with improvements.

Skills

Active Directory

Windows 11

Microsoft 365

Printer support

First-line support

Customer service

Troubleshooting

Education

GCSE English & Maths

Tools

MDT

Intune

SCCM

Job description

St Thomas More Catholic School

Darlaston Lane, Willenhall, West Midlands WV14 7BL

Telephone: [phone]

ICT Support Technician (First Line)

Immediate start

Permanent, Full Time (all year)

Salary: SCP 7-11 (£27,274 - £29,071)

Our mission

Guided by Christ. Inspired to Service. Aspiring for Excellence

The Governing Body are seeking to appoint a motivated, reliable and customer-focused individual to the post of ICT Support Technician (First Line).

This is an excellent opportunity for a candidate who is passionate about providing high-quality IT support and excellent customer service. The successful candidate will play a key role in ensuring that staff and students receive timely technical assistance, helping to maintain a reliable and effective ICT service across the school.

The Role

The successful candidate will provide first-line ICT support to staff and students, including:

• Responding to and resolving first-line IT support requests in a professional and timely manner
• Setting up, configuring and maintaining printers, including replacing consumables and providing first-line support for printer-related issues
• Setting up, configuring and deploying desktop PCs, laptops and mobile devices, and providing first-line support for associated hardware and software issues
• Assisting users with logon issues and resetting passwords where appropriate
• Diagnosing and resolving basic hardware, software and network connectivity issues, escalating more complex incidents where appropriate
• Logging, updating and managing support requests using the school’s helpdesk system
• Supporting users with Microsoft 365 applications and services
• Providing support for classroom technology, printers and audio-visual equipment to minimise disruption to teaching and learning
• Providing ICT support for assemblies, school events, presentations and online meetings, including Microsoft Teams
• Carrying out routine maintenance, software updates and basic system checks to ensure ICT equipment remains operational
• Maintaining the ICT asset register, ensuring assets are accurately recorded as they are deployed, relocated or disposed of
• Working closely with senior ICT staff to maintain a high-quality ICT service and contribute to continuous service improvements

The successful appointee should possess:

Essential:

• GCSE Grade C/4 or above in English and Mathematics (or equivalent)
• Experience of Active Directory user account administration
• Good working knowledge of Microsoft Windows 11 and Microsoft 365 applications
• Knowledge of basic networking principles and printer support
• Experience supporting Microsoft Teams and audio-visual equipment
• Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical users
• Strong organisational skills, with the ability to prioritise workload and manage multiple support requests
• A logical and methodical approach to troubleshooting and problem-solving
• The ability to work effectively both independently and as part of a team
• A commitment to safeguarding and promoting the welfare of children and young people

Desirable:

• Experience of working within a school or educational environment
• Experience of MDT, Intune and SCCM
• Experience of providing first-line IT support or working within a customer-focused technical support environment
• Experience of using IT service desk or helpdesk/ticketing systems Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation
• A willingness to learn new technologies and develop technical skills

Two professional references will be required

Closing date: 12 noon on Friday 27th November 2026

Interviews: Week commencing Monday 30th November

St Thomas More Catholic School is totally committed to safeguarding and promoting the welfare of its children and young people. All its staff and volunteers are expected to share in this commitment and to make every reasonable endeavour to ensure that its recruitment and selection standards are met. A copy of our Child Protection Policy is available on the school website.

An enhanced DBS check will be undertaken for the successful applicant, and all applicants must be able to provide documentation to prove their right to work in the UK.