Fintech Customer Support Accountant – Cloud Skills Training

Core-Asset Consulting Ltd; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK-based fintech organisation seeks a Customer Support Accountant to join their dedicated support function. This role is ideal for accounting professionals aiming to deliver high-quality service to small business customers through their online accounting platform. Responsibilities include acting as a primary contact for queries, providing customer training, and supporting internal teams. The ideal candidate should possess relevant accounting experience and a customer-focused mindset. The position offers competitive salary and a variety of benefits.

Benefits

Highly competitive salary

Wider benefits package

Qualifications

• 2-3 years' relevant practical accounting or bookkeeping experience.
• Hands-on knowledge of core accounting areas such as VAT, payroll (RTI), and Self-Assessment.
• Strong understanding of accounting processes, supported by practical application.
• High level of digital literacy and confidence working with cloud-based systems.
• Awareness of bookkeeping and accounting software used by small businesses.
• A customer-focused mindset with a commitment to delivering high-quality service.

Responsibilities

• Act as the first point of contact for customers via phone, email, and online chat.
• Respond accurately and efficiently to accounting and product-related queries.
• Provide customer training through outbound calls to trial users and existing customers.
• Proactively engage with users to offer guidance and support.
• Assist internal teams by testing new features and system enhancements.

Skills

Relevant practical accounting or bookkeeping experience

Knowledge of VAT, payroll (RTI), and Self-Assessment

Understanding of accounting processes

High digital literacy

Awareness of bookkeeping software

Customer-focused mindset

Job description

A UK-based fintech organisation seeks a Customer Support Accountant to join their dedicated support function. This role is ideal for accounting professionals aiming to deliver high-quality service to small business customers through their online accounting platform. Responsibilities include acting as a primary contact for queries, providing customer training, and supporting internal teams. The ideal candidate should possess relevant accounting experience and a customer-focused mindset. The position offers competitive salary and a variety of benefits.