FinTech Customer Success Associate — Growth & Impact

Acre Software; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fintech start-up in London is seeking an Associate to enhance the home-buying experience. You will join the Customer Success team and focus on supporting brokers and ensuring optimal use of the platform. The ideal candidate has excellent communication skills and looks forward to making an impact in a dynamic environment. This position offers a chance to work closely with various teams within a growing technology company.

Benefits

25 days annual leave plus bank holidays

Private healthcare

Pension contribution matched up to 4%

Monthly team social events

Company laptop

Free accommodation for those relocating

Cycle to work scheme

Qualifications

• Excellent at communicating with a customer focused attitude.
• Highly self-motivated and able to work independently.
• Passionate about people and making customers happy.

Responsibilities

• Developing and maintaining a deep knowledge of our users and product.
• Assisting brokers with their day-to-day support requests.
• Delivering high quality webinar training to customers.

Skills

Customer communication

Problem-solving

Attention to detail

Self-motivation

Curiosity

Job description

A leading fintech start-up in London is seeking an Associate to enhance the home-buying experience. You will join the Customer Success team and focus on supporting brokers and ensuring optimal use of the platform. The ideal candidate has excellent communication skills and looks forward to making an impact in a dynamic environment. This position offers a chance to work closely with various teams within a growing technology company.