Financial Services Customer Service Specialist (12-Month Contract)

Canada Life; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in the UK is seeking a Customer Service Representative to enhance customer experience and service excellence. The ideal candidate will have excellent attention to detail, customer service experience, and the ability to thrive in a fast-paced environment. This role involves managing customer communications and maintaining accurate records, contributing to a customer-centric business model. You'll receive a competitive salary, pension, and opportunities for professional growth.

Benefits

Generous pension scheme

Private medical insurance

Life assurance

Professional development opportunities

Qualifications

• Diligent and conscientious in the accuracy of their work.
• Ability to operate in a fast-paced, dynamic environment.
• Excellent attention to detail necessary for this role.

Responsibilities

• Ensure customer-focus in all tasks undertaken.
• Maintain accurate company records to meet requirements.
• Answer incoming telephone enquiries accurately and timely.
• Investigate and resolve customer complaints effectively.

Skills

Attention to detail

Customer Service experience

Proactive attitude

Written communication skills

Verbal communication skills

MS Office knowledge

Education

5 A*-C GCSEs including English and Maths

Job description

A leading financial services company in the UK is seeking a Customer Service Representative to enhance customer experience and service excellence. The ideal candidate will have excellent attention to detail, customer service experience, and the ability to thrive in a fast-paced environment. This role involves managing customer communications and maintaining accurate records, contributing to a customer-centric business model. You'll receive a competitive salary, pension, and opportunities for professional growth.