Finance Assistant

Keeler Recruitment; Lowestoft; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Lowestoft is seeking an experienced Finance Assistant. In this role, you will manage customer card payment reconciliation, offer support for payment issues, and enhance financial integrity. Qualified candidates will have expertise in finance reconciliation, excellent communication skills, and attention to detail. The position offers a 37½ hour work week and a supportive environment focused on customer satisfaction.

Qualifications

• Educated to GCSE level, or equivalent, in Mathematics and English (Essential).
• Experience of finance reconciliation processes (Essential).
• Experience of working in a dynamic finance environment (Essential).
• Intermediate Excel skills (Desirable).
• Experience of the card transactional processing (Desirable).

Responsibilities

• Act as first-line support for customer card declines.
• Monitor debtor accounts set up as card payment.
• Support the customer card reconciliation process.
• Assist customers with card payment reconciliation queries.
• Investigate and resolve causes of declines and errors.

Skills

Finance reconciliation processes

Communication skills

Attention to detail

Customer service orientation

Problem-solving

Education

GCSE in Mathematics and English

Tools

Excel

Job description

Finance Assistant

Location: Lowestoft

Salary: £30k

Job Overview

I am working with a progressive client in Lowestoft looking for an experienced finance professional to undertake a varied role. Within this role, you will ensure accurate reconciliation and management of customer card payments, resolve payment issues, and support financial integrity and effective controls.

Main Duties & Responsibilities (not limited to)

• Act as first-line support for customer card declines by assisting in the resolution of issues and liaising with all relevant internal and external stakeholders.
• Monitor debtor accounts set up as card payment to identify and correct outstanding customer card transactions.
• Support the customer card reconciliation process in collaboration with colleagues, ensuring all agreed timelines are met.
• Assist customers with card payment reconciliation queries.
• Investigate and resolve the causes of declines, errors and unmatched data and coordinate with relevant stakeholders.
• Reconcile and provide details for customer card payments to the Cashier Team in a timely and accurate manner.
• Maintain effective communication with internal and external teams, ensuring queries are handled promptly and professionally.
• Maintain and update procedure notes to ensure processes are clearly documented and current.
• Monitor, evaluate, and recommend process improvements to enhance efficiency and accuracy.
• Contribute to maintaining effective corporate governance, risk management, and internal controls.
• Undertake other ad hoc duties as directed by your line manager.

Hours of Work

37½ hours per week, at a time agreed with your line manager

Technical Skills & Experience

• Educated to GCSE level, or equivalent, in Mathematics and English (Essential)
• Experience of finance reconciliation processes (Essential)
• Experience of working in a dynamic finance environment (Essential)
• Intermediate Excel skills (Desirable)
• Experience of the card transactional processing (Desirable)

Professional & Personal Attributes

• Professional relationships – builds and maintains effective relationships across teams; communicates clearly to aid collaboration; shares knowledge to enhance team performance.
• Attention to detail – maintains high standards even when under pressure; produces accurate outputs.
• Accountable – takes responsibility for outputs and actions; follows through on commitments and delivers results.
• Customer focused – understands and responds to the needs of internal and external customers; ensures high-quality service and satisfaction.
• Problem solving and resourceful – identifies root causes; uses available resources effectively; proactively resolves challenges.
• Constructively challenges – positively challenges the status quo; well‑reasoned suggestions to drive improvement and deliver tangible benefits.

Key Relationships

Internal:

• All operations and frontline service teams

External:

• Customers
• Suppliers

Card payment processors

If you are interested in applying or would like to find out more, please contact Rebecca at rebeccakeelerrecruitment.co.uk.