Final Mile Courier Training & Onboarding (Fixed-Term)

EVRi International; Hemel Hempstead; On-site; GBP 28,000 - 32,000; Full time

Job summary

EVRi International is seeking a Courier Training and Onboarding Specialist in Hemel Hempstead for a 6‑month FTC. You will lead the on-site onboarding of new couriers, monitor carrier readiness, and resolve issues to keep parcels moving smoothly across the Final Mile.

This role requires a current UK driving licence, understanding of the self-employed courier model, and the ability to operate in a fast-paced, customer-focused environment with strong problem-solving and communication skills.

Qualifications

• Current UK driving licence required.
• Strong understanding of self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Excellent problem-solving skills and attention to detail.
• Confident communication and ability to spot escalation risks quickly.

Responsibilities

• Onboard and onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed courier model

Fast-paced environment

Problem-solving

Communication skills

Attention to detail

Escalation awareness

Job description

EVRi International is seeking a Courier Training and Onboarding Specialist in Hemel Hempstead for a 6‑month FTC. You will lead the on-site onboarding of new couriers, monitor carrier readiness, and resolve issues to keep parcels moving smoothly across the Final Mile.

This role requires a current UK driving licence, understanding of the self-employed courier model, and the ability to operate in a fast-paced, customer-focused environment with strong problem-solving and communication skills.