Courier Training & Onboarding Specialist — 3-Month FTC

Evri Group; North Tyneside; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

Evri is seeking a Courier Training and Onboarding Specialist to join our Final Mile team on a fixed-term contract in Benton. You will lead onboarding for new couriers, assign workloads, and help ensure parcels are prepared for collection with accuracy and compliance.

You’ll monitor daily activity, resolve issues quickly, provide operational feedback to the Territory Manager, and support couriers with manifests and routing to maintain excellent service for customers.

Qualifications

• Current UK driving licence.
• Self-employed courier model experience.
• Experience in a fast-paced, customer-focused operations role.
• Strong problem-solving, organisation and attention to detail.
• Confident communication and ability to spot and escalate risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

UK driving licence

Self-employed courier model

Fast-paced environment

Problem solving

Risk awareness

Job description

Evri is seeking a Courier Training and Onboarding Specialist to join our Final Mile team on a fixed-term contract in Benton. You will lead onboarding for new couriers, assign workloads, and help ensure parcels are prepared for collection with accuracy and compliance.

You’ll monitor daily activity, resolve issues quickly, provide operational feedback to the Territory Manager, and support couriers with manifests and routing to maintain excellent service for customers.