Courier Service Specialist

Evri Group; North Tyneside; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

Evri is seeking a Courier Training and Onboarding Specialist to join our Final Mile team on a fixed-term contract in Benton. You will lead onboarding for new couriers, assign workloads, and help ensure parcels are prepared for collection with accuracy and compliance.

You’ll monitor daily activity, resolve issues quickly, provide operational feedback to the Territory Manager, and support couriers with manifests and routing to maintain excellent service for customers.

Qualifications

• Current UK driving licence.
• Self-employed courier model experience.
• Experience in a fast-paced, customer-focused operations role.
• Strong problem-solving, organisation and attention to detail.
• Confident communication and ability to spot and escalate risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

UK driving licence

Self-employed courier model

Fast-paced environment

Problem solving

Risk awareness

Job description

Join the Evri Final Mile Team as a Fixed Term Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits

Location: Benton - Contract: 3Month FTC

Hours: Full-time hours any 5 days over 7 Monday to Sunday

Ready to be at the heart of the action?

Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they elevate, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself-employed courier model.
• Experience working in afast-paced, customer-focused operational environment.
• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and elevate risks quickly.