Courier Training and Onboarding Specialist

Evri; Leeds; Híbrido; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Benefits

Descripción de la vacante

Evri in Leeds is seeking a Courier Training and Onboarding Specialist to be the on-site champion for the Delivery Unit, coordinating onboarding, allocation of work and courier readiness to keep parcels moving smoothly.

You will proactively address local issues, maintain compliance, and provide daily operational feedback to the Territory Manager to help sustain a high level of service for customers.

Formación

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation and attention to detail.
• Confident communication skills and the ability to spot and escape risks quickly.

Responsabilidades

• Onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Conocimientos

Driving licence

Self-employed model

Fast-paced environment

Problem-solving

Customer-focused

Descripción del empleo

Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits
Location: Leeds

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to Leeds, confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action? Step into afast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they escalat, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andandallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself-employed courier model.
• Experience working in afast-paced, customer-focused operational environment.
• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escape risks quickly.