Courier Training and Onboarding Specialist

Evri; High Wycombe; Híbrido; GBP 28.000 - 32.000; Tempo integral

Resumo da vaga

Evri in High Wycombe is hiring a Courier Training and Onboarding Specialist on a 6-month FTC. This on-site role supports onboarding new couriers, assigns daily workloads, and ensures readiness for collection.

You will monitor parcel scans, resolve issues quickly, and provide feedback to the Territory Manager to drive service excellence. A current UK driving licence and familiarity with the courier model are required.

Qualificações

• Experience onboarding couriers and allocating work.
• Experience in fast-paced, customer-focused operations.
• Strong problem-solving, organisation and attention to detail.
• Excellent communication and risk awareness.

Responsabilidades

• Onboard new couriers and allocate daily work.
• Monitor parcel scanning, courier readiness and compliance.
• Address local issues (late couriers, delays, missing parcels) and escalate as needed.
• Use the Service Tracker to raise timely escalations.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Conhecimentos

Onboarding

Courier ops

Problem solving

Attention to detail

Communication skills

Driving licence

Ferramentas

Service Tracker

Descrição da vaga

Join the Evri Final Mile Team as a Fixed Term Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits
Location: High Wycombe - Contract: 6 Month FTC

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to High Wycombe, confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action?Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they escape, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.

• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.

• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.

• Use the Service Tracker to raisetimely, transparent escalations when needed.

• Support couriers with manifests, routing, and operational queries.

• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

• Acurrent UK driving licence.

• Solid understanding of theself-employed courier model.

• Experience working in afast-paced, customer-focused operational environment.

• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escape risks quickly.

Apply today and help create exceptional Day 1 experience for our couriers!