Courier Trainer and Onboarding Specialist

EVRi International; Hemel Hempstead; On-site; GBP 28,000 - 32,000; Full time

Job summary

EVRi International is seeking a Courier Training and Onboarding Specialist in Hemel Hempstead for a 6‑month FTC. You will lead the on-site onboarding of new couriers, monitor carrier readiness, and resolve issues to keep parcels moving smoothly across the Final Mile.

This role requires a current UK driving licence, understanding of the self-employed courier model, and the ability to operate in a fast-paced, customer-focused environment with strong problem-solving and communication skills.

Qualifications

• Current UK driving licence required.
• Strong understanding of self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Excellent problem-solving skills and attention to detail.
• Confident communication and ability to spot escalation risks quickly.

Responsibilities

• Onboard and onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed courier model

Fast-paced environment

Problem-solving

Communication skills

Attention to detail

Escalation awareness

Job description

Join the Evri Final Mile Team as a Fixed Term Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits
Location: Hemel Hempstead - Contract: 6 Month FTC

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to Hemel confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action?Step into afast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they escape, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Here’s WhatYou’llNeed to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself-employed courier model.
• Experience working in afast-paced, customer-focused operational environment.
• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escalation risks quickly.