Field Window & Door Service Technician: First-Time Fix

Anglian; Royal Tunbridge Wells; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Van (business use)

31 days holiday (33 after 2 years)

Volunteer time off

Health and well-being benefits

Cycle to work scheme

24hr remote doctor access

Job summary

Anglian is seeking an experienced Window and Door Engineer to service and maintain Anglian installed products under a 10-year warranty. You will be supplied with a van, PDA and tools to complete service calls in customers' homes.

You will demonstrate product care, communicate effectively, and maintain a high standard of customer service while travelling to sites. A driving licence and relevant qualification are essential.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills in a customer-facing environment.
• Ability to work on your own initiative in a standalone field-based role.

Responsibilities

• Visiting customer homes, identifying faults and rectifying in line with warranty and quality standards.
• Explain correct product care to customers.
• Provide high-level service to every customer.
• Complete service calls on schedule using the Right First Time approach to reduce cancellations.
• Accurate paperwork and updating of PDA device.

Skills

Customer service

Communication

Time management

Driving licence

Independent worker

Education

Relevant qualification in uPVC installation/maintenance

Job description

Anglian is seeking an experienced Window and Door Engineer to service and maintain Anglian installed products under a 10-year warranty. You will be supplied with a van, PDA and tools to complete service calls in customers' homes.

You will demonstrate product care, communicate effectively, and maintain a high standard of customer service while travelling to sites. A driving licence and relevant qualification are essential.