Field Technical Support Engineer – Windows & Doors

Eurocell Group Ltd; Alfreton CP; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Night out allowance

Healthcare plan

3x salary life assurance

Staff discount

High street discounts

Job summary

Eurocell Group Ltd is seeking a Technical Support Engineer (Windows and Doors) to deliver expert guidance across our fenestration portfolio. You will support fabrication, installation, and maintenance, visiting sites to resolve issues and ensure high quality standards.

Working with Technical, Operations, Quality, Sales and Customer Services, you will investigate problems, propose solutions, train customers and colleagues, and maintain precise records of actions and outcomes.

Qualifications

• Experience within fenestration/windows/doors/building products industry.
• Strong understanding of window/door manufacturing and installation.
• Ability to diagnose technical issues and implement solutions.
• Excellent communication and stakeholder management skills.
• Willingness to travel regularly and nights out when required.

Responsibilities

• Provide technical support and expert advice to customers and internal teams.
• Visit sites to investigate issues, identify root causes and advise remedial actions.
• Collaborate with customers and internal teams to resolve challenges efficiently.
• Deliver product knowledge training to customers and colleagues.
• Maintain accurate records of inspections, investigations, and actions.

Skills

Fenestration industry experience

Technical troubleshooting

Root cause analysis

Stakeholder management

Effective communication

Report writing

Travel willingness

Driving licence

Job description

Eurocell Group Ltd is seeking a Technical Support Engineer (Windows and Doors) to deliver expert guidance across our fenestration portfolio. You will support fabrication, installation, and maintenance, visiting sites to resolve issues and ensure high quality standards.

Working with Technical, Operations, Quality, Sales and Customer Services, you will investigate problems, propose solutions, train customers and colleagues, and maintain precise records of actions and outcomes.