Technical Support Engineer (Windows and Doors)

Eurocell Group PLC; Hilcote; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Overnight allowance

25 days holiday + statutory holidays

Healthcare

Life assurance at three times annual-s

Pension

Employee discounts

Share save scheme

Training and career development

Employee assistance programme

Colleague referral programme

Job summary

Eurocell Group PLC, a market leader in uPVC building products, is seeking a Technical Support Engineer to provide expert guidance on fenestration products to fabricators, installers and end users. The role is field-based with a base at Somercotes, Alfreton, offering travel to customer sites and a comprehensive benefits package.

You will diagnose technical issues, visit sites to assess installations, and train colleagues and customers while maintaining clear records. Monday–Friday workweek.

Qualifications

• Experience in fenestration or building products.
• Strong technical understanding of window/door manufacturing and installation practices.
• Ability to diagnose issues, identify root causes and implement solutions.
• Excellent communication and stakeholder management.
• Knowledge of industry standards and building regulations.
• Full UK driving licence and willingness to travel, including overnight stays.

Responsibilities

• Provide technical support and expert advice to fabricators, installers, end users, and internal stakeholders on the manufacture, installation, operation, and maintenance of our products.
• Visit customer sites to investigate technical issues, product concerns, installation defects, and complaints; identify root causes and recommend remedial actions.
• Work with customers and internal teams to resolve technical challenges efficiently and professionally.
• Provide technical guidance and product knowledge training to customers and colleagues as required.
• Maintain accurate records of inspections, investigations, remedial actions, and customer interactions.

Skills

Fenestration experience

Technical knowledge

Root cause analysis

Stakeholder management

Report writing

Compliance knowledge

Driving licence

Travel readiness

Tools

Windows

Office 365

PLC

Job description

Salary: £30,000 - 30,000 per year

Requirements

• Experience within the fenestration, windows, doors, glazing, or building products industry
• Strong technical understanding of window and door manufacturing, installation practices, and product performance
• Proven ability to diagnose technical issues, identify root causes, and implement effective solutions
• Excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels
• Strong report-writing, problem-solving, and analytical skills
• Customer-focused approach and commitment to high levels of service and quality
• Working knowledge of relevant industry standards, building regulations, and compliance requirements
• Full UK driving licence and willingness to travel regularly to customer and site locations, including overnight stays as business needs require

Responsibilities

• Provide technical support and expert advice to fabricators, installers, end users, and internal stakeholders on the manufacture, installation, operation, and maintenance of our products
• Visit customer sites to investigate technical issues, product concerns, installation defects, and complaints; identify root causes and recommend remedial actions
• Work with customers and internal teams to resolve technical challenges efficiently and professionally
• Provide technical guidance and product knowledge training to customers and colleagues as required
• Maintain accurate records of inspections, investigations, remedial actions, and customer interactions

Technologies

• Support
• Windows
• Office 365
• PLC

More

We are Eurocell, a stock market-listed company and a market leader in uPVC products for the building industry. We are recruiting a Technical Support Engineer for our windows and doors portfolio to provide technical and customer support as a key technical expert, working with colleagues across Technical, Operations, Quality, Sales, and Customer Services. The role is field based, with a base at our Eurocell Technical Centre in Somercotes, Alfreton. Hours are Monday to Friday, 45 hours per week. The salary is £32,666.40, plus a company vehicle, overnight allowance, and benefits. These include 25 days holiday plus statutory holidays, healthcare, life assurance at three times annual salary, pension, employee discounts, a share save scheme, training and career development, an employee assistance programme, and a colleague referral programme.

• company vehicle
• overnight allowance
• 25 days holiday plus statutory holidays
• healthcare
• life assurance at three times annual salary
• pension
• employee discounts
• a share save scheme
• training and career development
• an employee assistance programme
• colleague referral programme

last updated 40 week of 2026