Field Service Engineer - Windows & Doors (Southern England)

Porterhouse Recruitment; Cambridge; On-site; GBP 28,000 - 40,000; Full time

Job summary

Porterhouse Recruitment is seeking a Site Services Engineer for a Cambridgeshire-based manufacturer of timber and aluminium-clad timber windows and doors. You will work as a one-person team to deliver first-time fix solutions where possible, manage customer expectations, and help reduce ongoing costs.

The role involves direct customer contact and requires excellent product knowledge, a clean driving licence and strong communication skills.

Qualifications

• Excellent product knowledge required.
• Clean driving licence
• Previous fenestration experience is desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Identify issues and formulate resolutions (root cause and first time fixes).
• Resolve quality or warranty issues with items supplied to end users or installers.
• Explain the cause of problems and remedial actions to customers.
• Provide regular progress updates to the After Sales Manager and share information with relevant teams.
• Promote the Company with a smart, courteous approach.
• Strive to improve customer experience and satisfaction at all times.
• Adhere to HR, Finance and health and safety policies.
• Carry out regular vehicle checks and keep company vehicles maintained.
• Undertake duties commensurate with responsibility in discussion with Line Manager.
• Maintain confidentiality and professionalism.
• Complete administration for expenses and warranty reports.
• Continuously develop business performance.

Skills

Customer service

Communication skills

Time management

Independent worker

Team player

Education

Fenestration experience desirable

Job description

Porterhouse Recruitment is seeking a Site Services Engineer for a Cambridgeshire-based manufacturer of timber and aluminium-clad timber windows and doors. You will work as a one-person team to deliver first-time fix solutions where possible, manage customer expectations, and help reduce ongoing costs.

The role involves direct customer contact and requires excellent product knowledge, a clean driving licence and strong communication skills.