Technical Support Engineer (windows and doors)

Eurocell Group Ltd; Alfreton CP; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Night out allowance

Healthcare plan

3x salary life assurance

Staff discount

High street discounts

Job summary

Eurocell Group Ltd is seeking a Technical Support Engineer (Windows and Doors) to deliver expert guidance across our fenestration portfolio. You will support fabrication, installation, and maintenance, visiting sites to resolve issues and ensure high quality standards.

Working with Technical, Operations, Quality, Sales and Customer Services, you will investigate problems, propose solutions, train customers and colleagues, and maintain precise records of actions and outcomes.

Qualifications

• Experience within fenestration/windows/doors/building products industry.
• Strong understanding of window/door manufacturing and installation.
• Ability to diagnose technical issues and implement solutions.
• Excellent communication and stakeholder management skills.
• Willingness to travel regularly and nights out when required.

Responsibilities

• Provide technical support and expert advice to customers and internal teams.
• Visit sites to investigate issues, identify root causes and advise remedial actions.
• Collaborate with customers and internal teams to resolve challenges efficiently.
• Deliver product knowledge training to customers and colleagues.
• Maintain accurate records of inspections, investigations, and actions.

Skills

Fenestration industry experience

Technical troubleshooting

Root cause analysis

Stakeholder management

Effective communication

Report writing

Travel willingness

Driving licence

Job description

ROLE: Technical Support Engineer (Windows and Doors)
HOURS: Monday - Friday 45 hrs per week
SALARY: £32,666.40 plus company vehicle, night out allowance and excellent benefits
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Field Based / Eurocell Technical Centre, Somercotes, Alfreton

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are currently recruiting for an additional Technical Support Engineer to deliver exceptional technical and customer Support across our windows and doors portfolio, acting as a key technical expert.

This role provides guidance and practical solutions to both internal teams and external customers, supporting all aspects of product manufacture, installation, performance, maintenance, and remediation.

Working closely with colleagues across Technical, Operations, Quality, Sales, and Customer Services functions, you will help identify, investigate, and resolve product and installation-related issues, ensuring the highest standards of quality, compliance, and customer satisfaction are maintained.

WHAT OUR TECHNICAL SUPPORT ENGINEERS DO:

• Provide technical support and expert advice to fabricators, installers, end users, and internal stakeholders regarding the manufacture, installation, operation, and maintenance of Eurocell products
• Conduct customer site visits to investigate technical issues, product concerns, installation defects, and customer complaints, identifying root causes and recommending appropriate remedial actions
• Work collaboratively with customers and internal teams to resolve technical challenges efficiently and professionally
• Provide technical guidance and product knowledge training where required to customers and colleagues
• Maintain accurate records of inspections, investigations, remedial actions, and customer interactions

WHAT WE NEED FROM OUR TECHNICAL SUPPORT ENGINEERS:

• Experience within the fenestration, windows, doors, glazing, or building products industry
• Strong technical understanding of window and door manufacturing, installation practices, and product performance
• Proven ability to diagnose technical issues, identify root causes, and implement effective solutions
• Excellent communication and stakeholder management skills with the ability to build strong relationships at all levels
• Strong report-writing, problem-solving, and analytical skills
• Customer-focused approach with a commitment to delivering high levels of service and quality
• Working knowledge of relevant industry standards, building regulations, and compliance requirements
• Full UK driving licence and willingness to travel regularly to customer and site locations, with the need for nights out as and when to suit the business

WHAT WE OFFER OUR TECHNICAL SUPPORT ENGINEERS:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career