IT Service Engineer - MSP (Remote & On-site)

Emplyfy; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an IT Service Engineer to join its MSP team in Stevenage. The role involves delivering professional technical support both remotely and at customer premises, with a focus on Microsoft 365, cyber security standards, and infrastructure management.

The successful candidate will possess at least 5 years in a similar role, strong customer service and communication skills, and the ability to coordinate with external providers. Salary £30,000–£40,000 with 40 days holiday per year.

Qualifications

• At least 5 years' experience in a similar IT engineering/support position.
• Experience implementing Cyber Essentials and GDPR security standards (mandatory).
• Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Intune, RMM and telephone platforms.
• Knowledge of network infrastructure and installations, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Experience coordinating with external service providers.

Responsibilities

• Provide technical support and serve as a primary contact for customers.
• Attend customer premises as needed to resolve incidents and perform planned maintenance.
• Manage support requests through the Service Desk tool from logging to resolution.
• Communicate progress to customers and work within SLA requirements.
• Escalate serious or high-priority incidents when necessary.
• Plan daily activities and ensure tasks are completed within required timescales.
• Monitor customer environments and maintain system performance and service.
• Install, configure, maintain and repair IT hardware and software.
• Keep service records, tickets and technical documentation accurate and current.
• Respond to critical incidents both on-site and remotely.

Skills

Customer service

Troubleshooting

Communication

IT support

Tools

Microsoft 365

Intune

RMM

Azure

Job description

Emplyfy is seeking an IT Service Engineer to join its MSP team in Stevenage. The role involves delivering professional technical support both remotely and at customer premises, with a focus on Microsoft 365, cyber security standards, and infrastructure management.

The successful candidate will possess at least 5 years in a similar role, strong customer service and communication skills, and the ability to coordinate with external providers. Salary £30,000–£40,000 with 40 days holiday per year.