Field Support Executive

Bluecrest Wellness; Worthing; Hybrid; GBP 27,000; Full time

Job summary

A health intelligence company in Worthing is seeking a Field Support Executive to join their team. In this role, you will efficiently manage support queries, prioritise tasks, and ensure smooth operations for the Field Team. A strong background in customer service and excellent planning and organisation skills are essential. This full-time position offers £26,260 per year plus bonuses, alongside a range of benefits focused on work-life balance and professional development.

Benefits

Annual Leave starting at 23 days

Discounted Gym Membership

Career Development Opportunities

Employee Assistance Programme

Qualifications

• Excellent planning and organisation skills required.
• Prior experience with Microsoft Office Applications.
• Strong communication and great listening skills needed.

Responsibilities

• Manage tickets raised by the Field Team efficiently.
• Be the first point of contact for support queries.
• Organise and prioritise daily workload effectively.
• Coordinate accommodation for the Field Team.

Skills

Planning and organisation

Microsoft Office Applications (Excel)

Communication skills

Customer service experience

Job description

Company Description

At Bluecrest, we’re more than a health assessment provider - we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.

Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every single day.

We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

Position

Field Support Executive

Worthing, West Sussex

£26,260 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Emily, Tara, Ciara and Emily and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we’d love to have you on board.

What can we offer you in return?

Balance & Support

• Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

The Hours

• Full time – 37.5 hours per week total
• Permanent
• Hybrid – minimum of 1-2 days in our Worthing Head Office per week
• Able to work any days between Monday to Sunday
• Able to work any times between 6am and 10pm
• 10 hour shifts
• 4 days per week
• Rotational rota working earlies, lates and weekends

Responsibilities

• Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
• Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
• Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
• Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
• Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPI's to minimise costs.
• Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
• Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
• Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
• Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
• Support HAS Managers: Take notes during key investigations and disciplinary meetings.
• Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.

Requirements

What we need you to have

• Excellent planning and organisation
• Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy
• Strong communication with the ability to provide clear and concise feedback
• Be a natural conversationalist
• Be able to communicate confidently both over the phone and in person
• Great listening skills
• The ability to work in pressurised situations
• Be responsible by nature, and be able to take accountability for your actions
• Extensive customer service experience
• Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process

Other information

Ready to Take the Next Step? If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you.

Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We’re excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work. This commitment is not just part of our policy — it’s part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs—including those considered ‘spent’—must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company’s Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.