Field Support Engineer - EOX

TK Elevator UK Ltd; Wythenshawe; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global elevator company is seeking a Field Support Engineer to provide technical support for lift products, specifically TKE EOX lifts and others. Candidates should possess experience as a field support engineer and demonstrate excellent communication skills, particularly with French or Italian. This role involves training technicians and interfacing with engineering teams to resolve issues. A proactive and investigative mindset is essential.

Qualifications

• Proven experience working as a field support engineer.
• Excellent verbal, telephone, and written communication skills.
• Language skills, especially in French or Italian.

Responsibilities

• Provide technical support for lift and escalator products.
• Interface with the engineering team for support.
• Assist in the development of technical publications.

Skills

Field support experience

Excellent communication skills

Language skills (French or Italian)

Positive attitude

Ability to work under pressure

Job description

The company

We are moved by what moves people, by what moves the world and in our ever-growing cities. As a leading Global Elevator Business, we create environments where future generations want to work by making sure we are honest and transparent with our colleagues as well as our clients. We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.

What we expect

As a Field Support Engineer, you will provide support for the lift and escalator products. We are currently seeking a lift expert field engineer with language skills (ideally French or Italian), in addition to technical elevator knowledge. This individual will be in charge of providing support on our TKE EOX lifts, as well as on Otis technology (other brands could be considered).

You will be providing technical support for the commissioning phase for our new EOX lift and expert level support for the maintenance / troubleshooting for it, be the interface with the engineering team if needed for our own brand. You will assist the development of ITS technical publications.

You will provide technical support to field technicians by telephone, video or site visit as well as prepare and performing training on lifts when requested. As well as, undertake training necessary to be at the forefront of industry and technological developments.

Who we are looking for

• You will have a proven experience working as a field support engineer
• Excellent communication skills, verbal, telephone, and written
• You will have language skills, especially in French orItalian
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents

What we offer

We welcome applicants from Technician, Technical Support Engineer, Customer Support Engineer, Senior Technician