Field Services Operations Manager

2i Recruit Ltd; Greater London; On-site; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Company pension

Training & development

Collaborative environment

Lead a team

Career progression

Job summary

2i Recruit Ltd is seeking an experienced Service Manager to lead day-to-day operations of a busy field-service operation. You will manage a team of field-based engineers and technicians, ensuring excellent customer service and on-time service delivery.

You will drive efficiency, monitor KPIs, and build strong relationships with customers while maintaining health, safety and compliance across the operation. This hands-on leadership role offers opportunities for growth.

Qualifications

• Experience supervising a service/engineering/maintenance team.
• Experience in a technical or field-service environment.
• Strong leadership and people management skills.
• Excellent customer service and stakeholder management.
• Commercial awareness with KPIs and performance management.
• Strong organisational and time-management skills.
• Ability to prioritise workloads in a fast-paced environment.
• Full UK Driving Licence is essential.

Responsibilities

• Lead, motivate and develop a team of field-based engineers and technicians.
• Coordinate workloads, service visits and operational activities.
• Manage day-to-day service operations to hit efficiency and targets.
• Monitor productivity, utilisation and service levels.
• Be the primary contact for customer queries and escalations.
• Build and maintain relationships with customers and stakeholders.
• Manage stock, equipment, vehicles and resources.
• Monitor revenue, margins and KPIs.
• Support growth through account development and retention.
• Ensure accurate invoicing and admin processes.
• Identify operational improvements to boost delivery.
• Maintain health, safety and compliance standards.

Skills

Team leadership

People management

Customer service

Operations management

Scheduling

Stakeholder management

Health & safety compliance

Driving licence

Job description

2i Recruit Ltd is seeking an experienced Service Manager to lead day-to-day operations of a busy field-service operation. You will manage a team of field-based engineers and technicians, ensuring excellent customer service and on-time service delivery.

You will drive efficiency, monitor KPIs, and build strong relationships with customers while maintaining health, safety and compliance across the operation. This hands-on leadership role offers opportunities for growth.