Service Manager

2i Recruit Ltd; City Of London; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

2i Recruit Ltd is seeking an experienced Service Manager to lead day-to-day operations of a busy field-service operation. You will manage a team of field-based engineers and technicians, ensure excellent customer service, drive operational efficiency, and support commercial performance.

The role requires strong people management, a hands-on leadership style, and a focus on improving processes, building customer relationships and delivering high service standards in a fast-paced environment.

Formación

• Proven experience leading a service/maintenance or field-service team.
• Experience in a technical or field-service environment.
• Strong leadership, people management and stakeholder skills.
• Commercial awareness and KPI-focused performance management.
• Full UK Driving Licence is essential.

Responsabilidades

• Lead, motivate and develop a team of field-based engineers and technicians.
• Coordinate workloads, service visits and operational activities.
• Ensure efficient day-to-day service operations and target performance.
• Monitor productivity, utilisation and service levels.
• Serve as key contact for customer queries and escalations.
• Maintain strong customer relationships and manage stock/resources.
• Oversee invoicing and administrative processes.
• Identify operational improvements to enhance service delivery.
• Uphold health, safety and compliance standards.

Conocimientos

Leadership

People management

Customer service

Operational management

KPI monitoring

Health and safety compliance

Time management

Problem solving

Communication

Driving licence

Descripción del empleo

Our client is a well-established business seeking an experienced Service Manager to lead the day-to-day operations of a busy operation. This is a hands-on management role responsible for overseeing a team of field-based technicians, ensuring excellent customer service, driving operational efficiency and supporting commercial performance.

The successful candidate will be a strong people manager with experience within maintenance environment. This role would suit an individual who enjoys leading teams, improving processes, building customer relationships and delivering high service standards within a fast-paced setting.

Company Benefits:

• Company pension scheme.
• Ongoing training and development opportunities.
• Supportive and collaborative working environment.
• Opportunity to lead and develop an established team.
• Long-term career progression opportunities.

Key Responsibilities:

• Leading, motivating and developing a team of field-based engineers and technicians.
• Coordinating workloads, schedules, service visits and operational activities.
• Managing day-to-day service operations to ensure efficiency and performance targets are achieved.
• Monitoring and improving team productivity, utilisation and service levels.
• Acting as a key point of contact for customer queries, escalations and service issues.
• Building and maintaining strong relationships with customers and key stakeholders.
• Managing stock levels, equipment, vehicles and operational resources.
• Monitoring commercial performance, including revenue, margins and operational KPIs.
• Supporting business growth through account development, customer retention and service excellence.
• Ensuring accurate job management, invoicing and administrative processes.
• Identifying and implementing operational improvements to increase efficiency and service delivery.
• Maintaining high standards of health, safety and compliance throughout the operation.

Experience and Skills Requirements

• Previous experience managing or supervising a service, engineering, maintenance or operational team.
• Experience working within a technical or field-service environment.
• Strong leadership and people management skills.
• Excellent customer service and stakeholder management abilities.
• Commercial awareness with experience managing KPIs and operational performance.
• Strong organisational and time-management skills.
• Ability to prioritise workloads and make effective decisions in a fast-paced environment.
• Good IT, administration and reporting skills.
• Understanding of health and safety requirements within an operational environment.
• Full UK Driving Licence is essential