Field Service Manager: Lead, Train & Elevate Maintenance

OTIS LIMITED; Greater London; Vor Ort; GBP 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Highly competitive salary

Company car or car allowance

Pension scheme

Career progression

Employee scholarship program

Zusammenfassung

Otis is seeking a Field Manager to lead our maintenance Field Service team in the United Kingdom. You will oversee day-to-day field operations, train and develop staff, ensure safety, and drive customer satisfaction while managing costs and service quality.

The role emphasizes leadership, field coaching, and effective communication across multiple software platforms to support field engineers and customers alike.

Qualifikationen

• Experienced field manager with a track record of leading field engineers.
• Strong focus on safety and customer satisfaction.
• Ability to train, coach and develop field staff.

Aufgaben

• Ensure all aspects of field safety.
• Meet with customers to ensure obligations and expectations are achieved.
• Direct the performance of field maintenance and contractual service operations.
• Conduct field education training with field workforce.
• Maintain customer quality assurance and manage labour/materials costs.
• Improve efficiencies, manage route schedules and callbacks.
• Provide technical support and assist in sales estimation/proposals.
• Authorize repair orders and track completion.
• Lead change to improve efficiency and communication.
• Demonstrate coaching, mentoring and development of a high-performing team.
• Communicate effectively using various software tools.

Kenntnisse

Field management

Safety compliance

Customer relationship

Coaching & development

Training delivery

Leadership

Communication skills

Tools

MS Office

Field service software

Jobbeschreibung

Otis is seeking a Field Manager to lead our maintenance Field Service team in the United Kingdom. You will oversee day-to-day field operations, train and develop staff, ensure safety, and drive customer satisfaction while managing costs and service quality.

The role emphasizes leadership, field coaching, and effective communication across multiple software platforms to support field engineers and customers alike.