Service Manager

2i Recruit Ltd; Greater London; Presencial; GBP 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension

Training & development

Collaborative environment

Lead a team

Career progression

Descripción de la vacante

2i Recruit Ltd is seeking an experienced Service Manager to lead day-to-day operations of a busy field-service operation. You will manage a team of field-based engineers and technicians, ensuring excellent customer service and on-time service delivery.

You will drive efficiency, monitor KPIs, and build strong relationships with customers while maintaining health, safety and compliance across the operation. This hands-on leadership role offers opportunities for growth.

Formación

• Experience supervising a service/engineering/maintenance team.
• Experience in a technical or field-service environment.
• Strong leadership and people management skills.
• Excellent customer service and stakeholder management.
• Commercial awareness with KPIs and performance management.
• Strong organisational and time-management skills.
• Ability to prioritise workloads in a fast-paced environment.
• Full UK Driving Licence is essential.

Responsabilidades

• Lead, motivate and develop a team of field-based engineers and technicians.
• Coordinate workloads, service visits and operational activities.
• Manage day-to-day service operations to hit efficiency and targets.
• Monitor productivity, utilisation and service levels.
• Be the primary contact for customer queries and escalations.
• Build and maintain relationships with customers and stakeholders.
• Manage stock, equipment, vehicles and resources.
• Monitor revenue, margins and KPIs.
• Support growth through account development and retention.
• Ensure accurate invoicing and admin processes.
• Identify operational improvements to boost delivery.
• Maintain health, safety and compliance standards.

Conocimientos

Team leadership

People management

Customer service

Operations management

Scheduling

Stakeholder management

Health & safety compliance

Driving licence

Descripción del empleo

Our client is a well-established business seeking an experienced Service Manager to lead the day-to-day operations of a busy operation. This is a hands-on management role responsible for overseeing a team of field-based technicians, ensuring excellent customer service, driving operational efficiency and supporting commercial performance.

The successful candidate will be a strong people manager with experience within maintenance environment. This role would suit an individual who enjoys leading teams, improving processes, building customer relationships and delivering high service standards within a fast-paced setting.

Company Benefits:

• Company pension scheme.
• Ongoing training and development opportunities.
• Supportive and collaborative working environment.
• Opportunity to lead and develop an established team.
• Long-term career progression opportunities.

Key Responsibilities:

• Leading, motivating and developing a team of field-based engineers and technicians.
• Coordinating workloads, schedules, service visits and operational activities.
• Managing day-to-day service operations to ensure efficiency and performance targets are achieved.
• Monitoring and improving team productivity, utilisation and service levels.
• Acting as a key point of contact for customer queries, escalations and service issues.
• Building and maintaining strong relationships with customers and key stakeholders.
• Managing stock levels, equipment, vehicles and operational resources.
• Monitoring commercial performance, including revenue, margins and operational KPIs.
• Supporting business growth through account development, customer retention and service excellence.
• Ensuring accurate job management, invoicing and administrative processes.
• Identifying and implementing operational improvements to increase efficiency and service delivery.
• Maintaining high standards of health, safety and compliance throughout the operation.

Experience and Skills Requirements

• Previous experience managing or supervising a service, engineering, maintenance or operational team.
• Experience working within a technical or field-service environment.
• Strong leadership and people management skills.
• Excellent customer service and stakeholder management abilities.
• Commercial awareness with experience managing KPIs and operational performance.
• Strong organisational and time-management skills.
• Ability to prioritise workloads and make effective decisions in a fast-paced environment.
• Good IT, administration and reporting skills.
• Understanding of health and safety requirements within an operational environment.
• Full UK Driving Licence is essential