Field Services Engineer: On-Site IT Support & Growth

Lucid Support Services Ltd; Scotland; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

23 days annual leave

Life assurance

Ongoing training

Supportive team environment

Variety of enterprise IT environments

Job summary

Lucid Support Services Ltd in the United Kingdom is seeking a Field Services Engineer Technician to deliver on-site hardware and software maintenance and incident resolution within SLAs. You will provide both planned and unplanned support, attend customer tech bars, and travel to sites with hotel accommodations when required.

The role requires strong Windows and Microsoft 365 skills, excellent troubleshooting, and a customer-focused mindset.

Qualifications

• Previous experience in a Field Support role.
• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications.
• Excellent troubleshooting and diagnostic skills.
• Strong verbal and written communication skills.
• Ability to manage and prioritise multiple workloads effectively.
• Customer-focused approach with a commitment to service excellence.
• Keen attention to detail.
• Organised and able to prioritise workloads and workflows.
• Self-starter who can help to formulate tactical plans to achieve department strategy.

Responsibilities

• Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
• Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
• Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
• Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
• Be proactive and ensure that regular status updates are provided to open tickets.
• Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
• Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
• Investigate and resolve common desktop issues in order to ensure business continuity.
• Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
• Support others in the team in the achievement of their objectives.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer service

Communication

Time management

Organisational skills

Self-starter

Job description

Lucid Support Services Ltd in the United Kingdom is seeking a Field Services Engineer Technician to deliver on-site hardware and software maintenance and incident resolution within SLAs. You will provide both planned and unplanned support, attend customer tech bars, and travel to sites with hotel accommodations when required.

The role requires strong Windows and Microsoft 365 skills, excellent troubleshooting, and a customer-focused mindset.