Field Service Engineer (UK) – On‑Site Tech, Company Car

GLORY; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Company Car

25 days annual leave

Pension scheme

Private medical insurance

Job summary

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory in the UK. The role combines electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, and communicate professionally on site while delivering high‑quality service aligned to SLAs. Field‑based with a company vehicle and full training provided.

Qualifications

• Proven field service experience in a customer environment (ATM, printers/MFDs, EPOS, kiosks or similar)
• Strong fault‑finding ability across electro‑mechanical systems
• Confident using Windows laptop for diagnostics, reporting and communication
• Networking skills: LAN, IP addressing and device interface access

Responsibilities

• Undertake planned maintenance, installations/upgrades, and priority attendances
• Diagnose faults using a structured approach from logs to root cause
• Use a Windows laptop to review logs, updates, configuration and document actions
• Perform LAN/electrical/network checks to access device interfaces
• Repair and maintain electro‑mechanical systems (modules, sensors, motors, power components)
• Carry out preventative maintenance to reduce downtime
• Provide clear customer updates and manage expectations on site
• Complete accurate job documentation for first‑time fix and audit quality
• Escalate with evidence, logs and fault context when needed

Skills

Field service experience

Customer service

Diagnosis & fault finding

Workload management

Tools

Windows diagnostics

LAN/Ethernet

Device configuration

Job description

GLORY is seeking an experienced Field Service Engineer to support and maintain customer technology across a large territory in the UK. The role combines electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, and communicate professionally on site while delivering high‑quality service aligned to SLAs. Field‑based with a company vehicle and full training provided.