IT Field Engineer: Onsite & Remote Support (UK Travel)

Solus - an Aviva company; Bentfield; Hybrid; GBP 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary based on location

Bonus opportunity tied to performance

Company pension with employer' s +

33 days holiday including bank hols

Up to 40% Aviva discounts

Save As You Earn scheme

Parental and carer’s leave

Wellbeing tools including GP access

Zusammenfassung

Solus - an Aviva company is seeking an IT Field Engineer to provide onsite and remote technical support to internal staff and external clients using our Evolve software. You will resolve incidents and guide 1st Line IT Engineers while prioritising tickets as you travel across UK sites.

You should have strong Windows OS, O365 and Azure experience, plus knowledge of FreshService and ITILv4. The role involves travelling, staying away from home sometimes, and delivering practical IT deployments with

Qualifikationen

• Advanced knowledge of IT systems and infrastructures.
• Experience with Windows OS, O365 and Azure.
• FreshService, ITILv4, DNS and DHCP experience.
• Working knowledge of cloud-based infrastructures.

Aufgaben

• Troubleshoot IT issues across various areas.
• Install, configure and support IT systems.
• Guide and support 1st Line IT Engineers for success.
• Escalate issues when needed and collaborate with the team.
• Report concerns, risks and cyber incidents to IT leadership.
• Follow internal documentation for consistency.
• Provide detailed understanding of end-user requests.
• Provide system/device performance information and error logs.
• Remove blockers and process service requests with the team.
• Build, configure and prepare devices for deployment.
• Deliver and roll out equipment to new starters and existing colleagues.
• Transport, collect and securely handle IT equipment.
• Support new-site openings with device deployment.
• Assist with decommissioning and clearance of older sites.
• Work with teams and provide regular progress updates.
• Care for company equipment and vehicles while travelling between locations.

Kenntnisse

Advanced IT systems knowledge

Windows OS

O365

Azure

FreshService

ITIL v4

DNS

DHCP

Cloud-based infrastructures

Communication skills

Self-motivation

No escalation when appropriate

Tools

FreshService

Azure

DNS

DHCP

Windows OS

O365

Jobbeschreibung

Solus - an Aviva company is seeking an IT Field Engineer to provide onsite and remote technical support to internal staff and external clients using our Evolve software. You will resolve incidents and guide 1st Line IT Engineers while prioritising tickets as you travel across UK sites.

You should have strong Windows OS, O365 and Azure experience, plus knowledge of FreshService and ITILv4. The role involves travelling, staying away from home sometimes, and delivering practical IT deployments with