UK IT Field Engineer: Onsite & Remote Support

Solus Accident Repair Centres Company; Bentfield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days holiday incl. bank holidays

40% discount on Aviva products

Share in Aviva’s success

Parental and carer’s leave

Wellbeing: GP access

Job summary

Solus Accident Repair Centres Company is seeking an IT Field Engineer to provide onsite and remote technical support to staff and external clients using our software Evolve. You will travel to UK sites, resolve incidents, and guide 1st Line IT Engineers.

The role requires advanced IT knowledge, experience with Windows OS, O365 and Azure, and a proactive, customer-focused approach. You will stay away for several days, work with the IT leadership team, and help deploy devices and IT services

Qualifications

• Advanced knowledge of IT systems and infrastructures.
• Experience with Windows OS, O365 and Azure.
• Working knowledge of cloud-based infrastructures.
• Excellent communication skills across all levels of the business.

Responsibilities

• Troubleshoot and solve IT issues across various areas.
• Install, configure and support IT systems.
• Guide and support 1st Line IT Engineers.
• Escalate issues and collaborate with team to resolve it.
• Report concerns and cyber incidents to IT leadership.
• Follow internal documentation to ensure consistency.
• Provide detailed understanding of end users’ requests.
• Provide system/device performance information and error logs.
• Resolve incidents and process service requests with the team.
• Build, configure and prepare devices for deployment.
• Deliver and roll out equipment to new starters and colleagues on site.
• Transport, collect and securely handle IT equipment and assets.
• Support new-site openings and device deployment.
• Assist with decommissioning and clearance of older sites.
• Work independently and provide progress updates to Service Desk and project teams.
• Care for company equipment and vehicles while travelling between locations.

Skills

Advanced IT support

Windows O365 Azure

Cloud infrastructure

Communication

Self-motivation

Decision making

Tools

FreshService

ITIL v4

DNS

DHCP

Job description

Solus Accident Repair Centres Company is seeking an IT Field Engineer to provide onsite and remote technical support to staff and external clients using our software Evolve. You will travel to UK sites, resolve incidents, and guide 1st Line IT Engineers.

The role requires advanced IT knowledge, experience with Windows OS, O365 and Azure, and a proactive, customer-focused approach. You will stay away for several days, work with the IT leadership team, and help deploy devices and IT services