MSP Field IT Engineer – Onsite & Remote Support (London)

Rise Technical Recruitment Ltd; Greater London; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

All travel expenses paid

Pension

Private healthcare

Life assurance

23 days holiday (rising to 35)

Job summary

Rise Technical Recruitment Ltd is hiring an IT Field Engineer / Deskside Support Engineer to cover London, Home Counties and surrounding areas. This field-based role combines on-site and occasional remote support for a variety of clients.

You will troubleshoot hardware, software, networking and Microsoft 365 issues, manage AD/Intune/Autopilot and endpoint devices, perform deployments, upgrades and audits. A 3-5 year track record in customer-facing IT support is expected.

Qualifications

• 3-5 years' experience in a customer-facing IT support role.
• Experience within an MSP environment desirable.
• Strong Microsoft 365, Intune, Active Directory, and Windows support skills.
• Knowledge of networking, mobile device management, and endpoint security.

Responsibilities

• Provide onsite and remote IT support to a range of clients across London and the Home Counties.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Manage Active Directory, Intune, Autopilot, and endpoint devices.
• Perform hardware repairs, deployments, upgrades, and audits.
• Maintain documentation, tickets, and IT asset records.
• Support proactive monitoring, backup testing, and service improvements.

Skills

Customer-facing experience

Tools

Microsoft 365

Intune

Active Directory

Windows

Networking

Autopilot

Job description

Rise Technical Recruitment Ltd is hiring an IT Field Engineer / Deskside Support Engineer to cover London, Home Counties and surrounding areas. This field-based role combines on-site and occasional remote support for a variety of clients.

You will troubleshoot hardware, software, networking and Microsoft 365 issues, manage AD/Intune/Autopilot and endpoint devices, perform deployments, upgrades and audits. A 3-5 year track record in customer-facing IT support is expected.