Field Service Engineer – On‑Site Tech with Company Car

Glory Global; Slough; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company Car

Pension scheme

Private medical insurance

Dental insurance

Life assurance

Employee wellbeing events

Employee discounts

Training & development

Job summary

Glory Global in the United Kingdom is seeking a Field Service Engineer to support and maintain customer technology across a large territory including Slough and surrounding areas. This hands-on role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, communicate professionally on site, and deliver high-quality service aligned to SLAs.

Qualifications

• Field service experience in a customer environment (ATM, printers/EPOS, kiosks or similar).
• Strong fault-finding across electro-mechanical systems.
• Confident using Windows laptop for diagnostics, reporting and communication.
• Networking knowledge: LAN/Ethernet, IP addressing and device interfaces.
• Excellent customer service and communication skills.
• Ability to manage daily workload with Regional Service Controller.

Responsibilities

• Undertake planned maintenance, installations/upgrades, and priority attendance when time-critical issues arise.
• Use a Windows laptop to access tools, review logs, update configurations, and document actions.
• Perform network tasks to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems and power components.
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation for first-time fix and audits.
• Escalate with evidence, logs, and fault context to technical support.
• Work to SLAs and prioritise time-critical issues with scheduling and teams.

Skills

Field service

Fault finding

Windows diagnostics

Networking

Customer service

Time management

Driving licence

IP addressing

SLAs

Health & safety

Hardware upgrades

Mentoring

Job description

Glory Global in the United Kingdom is seeking a Field Service Engineer to support and maintain customer technology across a large territory including Slough and surrounding areas. This hands-on role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, communicate professionally on site, and deliver high-quality service aligned to SLAs.