Field Service Technician – Smart Retail Installations (6 mo)

Focal Systems; West of England; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Pension

Job summary

Focal Systems is seeking a Field Service Technician to maintain and install our retail AI hardware across customer sites in the Bristol area. The role is a fixed-term contract (6 months) with a minimum of 30 hours per week and involves travel to stores. A full UK driving licence and reliable transport are required.

Responsibilities include onsite maintenance, installation of camera hardware, and ensuring safety and quality KPIs are met. Night/weekend work may be required.

Qualifications

• Field service or installation experience in a customer-facing role.
• Ability to diagnose hardware and software issues efficiently.
• Willingness to travel to customer sites and work varied hours.

Responsibilities

• Onsite and offsite maintenance of camera hardware; diagnose, install, replace and configure in accordance with company standards.
• Conduct routine preventative maintenance checks to identify and address potential issues.
• Respond promptly to service calls and ensure customer SLAs are met.
• Maintain accurate records of service activities, parts used, and time spent, using company tools.
• Onboarding/scanning products into the system.
• Attend installations at various clients during night hours as required.
• Install Focal Systems product onto shelves, ceilings, and other equipment as per plans.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines during visits and installations.
• Collaborate with team members to ensure timely completion of installations.
• Maintain high attention to detail to meet quality standards.
• Meet or exceed speed and quality KPIs consistently.
• Communicate progress and issues to supervisors and teammates.

Skills

Field service experience

Technical troubleshooting

Power tools

Physical stamina

Attention to detail

Time management

Communication skills

Driver's license

Night/weekend work readiness

Tools

Hand tools

Job description

Focal Systems is seeking a Field Service Technician to maintain and install our retail AI hardware across customer sites in the Bristol area. The role is a fixed-term contract (6 months) with a minimum of 30 hours per week and involves travel to stores. A full UK driving licence and reliable transport are required.

Responsibilities include onsite maintenance, installation of camera hardware, and ensuring safety and quality KPIs are met. Night/weekend work may be required.