Field Service Orchestrator: Tech Scheduling & Support

Site; High Wycombe; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Family benefits

Long-service awards

Gym discounts

Training & progression

Wycombe Wanderers tickets

Job summary

Origin, a British manufacturer of premium aluminium doors and windows, is seeking a proactive Technical Service Coordinator to support our field service operations. You will plan technician schedules, coordinate service appointments and ensure an excellent aftersales experience.

The role emphasizes organisation, problem-solving and clear communication with customers and partners. Experience with CRM/ERP and Excel will help optimise performance and reporting.

Qualifications

• Experience coordinating field-based engineers, technicians or service teams.
• Experience using CRM, ERP or service management systems.
• Excellent organisational, planning and communication skills.
• Ability to manage competing priorities and respond to unexpected challenges.
• Experience with KPI reporting would be advantageous.

Responsibilities

• Plan and coordinate field technician schedules and service appointments.
• Act as main contact for customers, partners and technicians; ensure clear communication.
• Manage changing priorities and scheduling challenges.
• Review technician reports and maintain service records.
• Monitor service KPIs and identify efficiency improvements.
• Support day-to-day administration including reporting and purchase orders.

Skills

Field coordination

CRM experience

ERP experience

Excel skills

Communication skills

Tools

CRM software

ERP software

Job description

Origin, a British manufacturer of premium aluminium doors and windows, is seeking a proactive Technical Service Coordinator to support our field service operations. You will plan technician schedules, coordinate service appointments and ensure an excellent aftersales experience.

The role emphasizes organisation, problem-solving and clear communication with customers and partners. Experience with CRM/ERP and Excel will help optimise performance and reporting.