SERVICE Coordinator

CW Recruitment; Tameside; On-site; GBP 26,000 - 38,000; Full time

Job summary

CW Recruitment seeks a Service Coordinator to act as the central point of contact between field engineers, customers, suppliers and internal teams. You will schedule and allocate resources, manage engineers' calendars, monitor progress against deadlines, and keep customers informed to mitigate delays.

A technical mindset or CAD experience is advantageous, along with strong administration and customer care skills.

Qualifications

• Excellent Administration and customer care skills.
• Ability to manage calendars and coordinate resources.
• Technical mindset or experience with Technical Drawings (CAD) is advantageous.

Responsibilities

• Act as central point of contact between field engineers, customers, suppliers and internal departments.
• Schedule and coordinate Service Engineers in line with project requirements and deadlines.
• Proactively monitor open jobs and keep customers and engineers updated to mitigate risk and delays.

Skills

Customer service

Administration

Scheduling

Coordination

Communication

Tools

CAD

Job description

SERVICE Coordinator - Act as the central point of contact between field engineers, customers, suppliers and internal departments, ensuring work is scheduled effectively, resources are allocated appropriately and projects are delivered on time, within budget and to the required standard.

Manage Engineers calendar utilising availability and skill-set to suit the project requirement being able to react professionally and efficiently to changes and last-minute issues/delays

Schedule and co-ordinate Service Engineers in line with project requirements and deadlines. Proactively monitor open jobs and keep in communication with the customers and engineers to mitigate risk and delays

In addition to excellent Administration and customer care skills, ideally you will have a TECHNICAL nature or have experience of Technical Drawings – CAD – etc