Engineering Service Scheduler & Coordinator

Odin Careers Ltd; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Odin Careers Ltd in the United Kingdom is seeking a proactive Service Administrator to coordinate engineer visits, liaise with customers and keep jobs on track. You will schedule visits, handle travel arrangements and ensure the right information is available for each job to run smoothly.

Applicants with experience in service coordination, scheduling or support for field teams will fit well. Strong organisational skills, excellent communication and proficiency with MS Office are essential.

Qualifications

• Experience coordinating schedules, appointments, jobs or field-based staff.
• Strong organisational skills and the ability to manage changing priorities.
• Confident communication with customers and colleagues.
• Practical approach to resolving problems and keeping work moving.

Responsibilities

• Coordinate and schedule service visits, allocating engineers according to availability, location and job requirements.
• Manage changing schedules, rearrange appointments and resolve day-to-day issues.
• Act as a key point of contact for customers, engineers, suppliers and internal teams.
• Arrange domestic and international travel, including flights, hotels and ferries.
• Handle customer enquiries, process orders and clarify spare parts requirements.
• Source technical manuals and ensure engineers have the information they need.
• Maintain job files, service records, machine contract documentation and shared databases.
• Review engineer expenses and overtime claims, obtain approvals and submit information for payroll.
• Keep customers informed and ensure service activities are accurately documented.

Skills

Organisational skills

Communication

Scheduling

Microsoft Office

Tools

Microsoft Excel

Business systems

Job description

Odin Careers Ltd in the United Kingdom is seeking a proactive Service Administrator to coordinate engineer visits, liaise with customers and keep jobs on track. You will schedule visits, handle travel arrangements and ensure the right information is available for each job to run smoothly.

Applicants with experience in service coordination, scheduling or support for field teams will fit well. Strong organisational skills, excellent communication and proficiency with MS Office are essential.