Field Service Operations Coordinator — Hybrid (Hampshire)

ISR Recruitment Ltd; England; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonuses

Excellent benefits package

Job summary

ISR Recruitment Ltd is seeking a Field Service Operations Coordinator to support a busy UK field engineering operation based in Hampshire with hybrid working. You will ensure engineers have operational support, parts, equipment, information and documentation to deliver effective service.

This hands-on role suits someone with experience supporting field engineers or maintenance teams, who is organized, responsive and capable of juggling multiple priorities in a dynamic environment.

Qualifications

• 3+ years' experience in field service coordination or similar environment.
• Experience with Power BI, dashboards or data analysis is advantageous.
• Experience working closely with field engineers, technicians or maintenance teams.
• Experience using ServiceNow or a similar ticketing/work-order system.
• Strong organisational skills with excellent attention to detail.

Responsibilities

• Provide day-to-day operational support to field engineers and technicians, responding to queries and escalating issues.
• Track engineer utilisation, time worked and operational activity.
• Coordinate activity between field teams, customers, contractors and internal stakeholders.
• Support procurement activities, including raising purchase orders and expediting parts.
• Coordinate equipment and parts logistics, including deliveries and tracking.
• Maintain operational records and tracking spreadsheets.
• Produce regular SLA and KPI reports and monitor performance against requirements.
• Coordinate contractors, work permits, inductions and compliance documentation.
• Process invoices and provide administrative support to the field operation.
• Support projects through planning, scheduling, documentation and coordination.

Skills

Field service coordination

Operations support

Time management

Communication

Data analysis

Tools

Power BI

ServiceNow

Excel

Job description

ISR Recruitment Ltd is seeking a Field Service Operations Coordinator to support a busy UK field engineering operation based in Hampshire with hybrid working. You will ensure engineers have operational support, parts, equipment, information and documentation to deliver effective service.

This hands-on role suits someone with experience supporting field engineers or maintenance teams, who is organized, responsive and capable of juggling multiple priorities in a dynamic environment.