Hybrid Field Service Ops Coordinator

ISR RECRUITMENT LIMITED; Basingstoke; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonuses

Benefits package

Job summary

ISR Recruitment Limited is seeking a Field Service Operations Coordinator to support a busy UK field engineering operation based in Hampshire. Hybrid-Working from Hampshire with a salary between £30,000 and £35,000 per year plus bonuses and an excellent benefits package.

This varied role coordinates with field engineers and technicians, ensuring they have the necessary support, parts, equipment and documentation to deliver effective service.

Qualifications

• 3+ years' experience in field service coordination or similar environment.
• Experience working with field engineers/maintenance teams.
• Experience using ServiceNow or a similar ticketing system.
• Good Microsoft Office skills, particularly Excel.
• Strong organisational skills with attention to detail.
• Experience maintaining operational records and producing reports.
• Ability to coordinate multiple activities in a busy environment.
• Strong communication with engineers, customers, contractors and internal stakeholders.

Responsibilities

• Provide day-to-day operational support to field engineers and technicians, responding to queries and escalating technical issues.
• Track engineer utilisation, time worked and operational activity.
• Manage ServiceNow tickets, work orders and service documentation.
• Coordinate activity between field teams, customers, contractors and internal stakeholders.
• Support procurement activities, including raising purchase orders and expediting parts.
• Coordinate equipment and parts logistics, including deliveries and tracking.
• Maintain accurate operational records and tracking spreadsheets.
• Produce regular SLA and KPI reports and monitor performance against requirements.
• Support field audits and related reporting and documentation.
• Coordinate contractors, permits, inductions and compliance documentation.
• Process invoices and provide wider admin support to the field operation.
• Support projects through planning, scheduling, documentation and coordination.
• Identify opportunities to improve operational processes and service delivery.

Skills

Field service coordination

Operations support

ServiceNow

Excel

Organization

Reporting

Stakeholder coordination

Power BI

Job description

ISR Recruitment Limited is seeking a Field Service Operations Coordinator to support a busy UK field engineering operation based in Hampshire. Hybrid-Working from Hampshire with a salary between £30,000 and £35,000 per year plus bonuses and an excellent benefits package.

This varied role coordinates with field engineers and technicians, ensuring they have the necessary support, parts, equipment and documentation to deliver effective service.