Field Service Coordinator

Hitachi, Ltd.; Stone; On-site; GBP 32,000 - 46,000; Full time

Job summary

Hitachi Energy seeks a Field Service Coordinator to support UK field service operations, coordinating resources, equipment, vehicles, and requirements for transformer services, grid connection projects, commissioning, maintenance, and emergency response.

The role involves close collaboration with Service Managers, Project Managers, Field Engineers, Procurement, and stakeholders to ensure readiness and delivery of service commitments across a diverse HV and power systems portfolio.

Qualifications

• Experience in resource planning, scheduling, or service coordination within a technical environment.
• Proven understanding of fleet management and vehicle coordination.
• Experience raising and managing purchase orders and supplier relationships is a plus.
• Strong organisational skills with ability to manage multiple priorities.

Responsibilities

• Develop short-term and long-term resource plans to support service operations and project delivery.
• Coordinate deployment of field engineers, commissioning staff, and subcontractors to meet requirements.
• Monitor capacity, skills gaps, and recruitment needs.
• Coordinate planned maintenance and reactive service activities to meet customer commitments.

Skills

Resource planning

Scheduling

Service coordination

Operational support

Fleet management

Stakeholder communication

Excel

Outlook

Teams

Business management systems

Tools

Excel

Outlook

Teams

Business management systems

Job description

Hitachi Energy is seeking a highly organised, proactive, and results-driven Field Service Coordinator to support the delivery of field service operations across the UK. This role is responsible for coordinating resources, equipment, vehicles, and operational requirements to ensure the safe and efficient execution of transformer services, grid connection projects, commissioning activities, planned maintenance programmes, reactive maintenance, and emergency response work.

Working closely with Service Managers, Project Managers, Field Engineers, Procurement, and other key stakeholders, the successful candidate will play a critical role in ensuring operational readiness and supporting the effective delivery of service commitments.

The position requires strong planning and organisational skills, with responsibility for both short-term scheduling and long-term resource forecasting across a diverse portfolio of High Voltage, Power Transformer, Distribution Transformer, and Grid Connection activities.

How you'll make an impact:

• Develop and maintain short-term and long-term resource plans to support service operations, project delivery, and business growth.
• Coordinate the deployment of field engineers, commissioning staff, and specialist subcontractors to meet customer and project requirements.
• Monitor resource utilisation and identify potential capacity constraints, skills gaps, and future recruitment requirements.
• Coordinate resources to support both planned maintenance activities and reactive service requirements, ensuring customer commitments, outage programmes, and emergency response obligations are effectively met.
• Act as a key point of contact for customers and internal stakeholders, ensuring clear communication and effective coordination of service activities.
• Raise and manage purchase orders in accordance with company procedures and approved budgets.
• Act as the primary liaison with the company's fleet management partner, ensuring vehicle compliance, maximising fleet availability, and minimising operational downtime to support service and project delivery requirements.
• Maintain records relating to fleet utilisation, costs, and asset performance.
• Ensure all service activities, resource allocations, and operational records are accurately maintained within company systems.
• Provide regular operational reporting and performance updates to management to support planning, forecasting, and continuous improvement activities.

Background:

• Experience in resource planning, scheduling, service coordination, or operational support within a Field Service Engineering or technical environment.
• Proven experience or understanding of Fleet
• Experience managing engineer scheduling, workforce planning, and operational resource allocation.
• Experience raising and managing purchase orders and supplier relationships would be advantageous.
• Strong organisational skills with the ability to manage multiple priorities in a demanding operational environment.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and business management systems.
• Understanding of Health, Safety, Environmental, and Quality (HSEQ) requirements within engineering, utility, or electrical infrastructure environments.
• Experience supporting High Voltage, Transformer, Grid Connection, or wider Power Systems activities.

More about us:

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, professional development opportunities, and a collaborative working environment that supports innovation and continuous improvement.

As part of our Service Operations team, you will play a key role in supporting the UK's transition to a more sustainable and resilient power network, helping deliver critical infrastructure projects and services that power communities and industries across the country. Ready to make an impact? Join us and help shape the future of energy.