Global Service & Small Works Coordinator

Custom Intelligent Security; Hertford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Collaborative and supportive team environment

Training and development opportunities

Culture that values communication and teamwork

Job summary

Custom Intelligent Security in Hertford is seeking a highly organised Service & Small Works Coordinator to provide first-line support for clients and field engineers. This role involves managing service requests, coordinating with engineers, and ensuring exceptional customer experiences.

The ideal candidate should have experience in service coordination, excellent communication skills, and a detail-oriented approach. You will work in a collaborative team environment offering training and development opportunities.

Qualifications

• Previous experience in a similar service coordination or administrative role.
• Background in the electronic security industry is advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Receive and log service requests via phone/email.
• Assist with quoting and managing Small Works Projects.
• Organise engineer attendance aligned with SLAs.

Skills

Service Coordination

Problem-solving

Strong Communication

Attention to Detail

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Custom Intelligent Security in Hertford is seeking a highly organised Service & Small Works Coordinator to provide first-line support for clients and field engineers. This role involves managing service requests, coordinating with engineers, and ensuring exceptional customer experiences.

The ideal candidate should have experience in service coordination, excellent communication skills, and a detail-oriented approach. You will work in a collaborative team environment offering training and development opportunities.